Support
Something wrong?
One inbox, answered by a person, Mon–Fri, 9am–5pm UK time. We reply within 1 working day.
Common problems
Where is my order?
Orders placed before 2pm on a working day ship the same day by Royal Mail Tracked 48, arriving in 2–3 working days. You will get a tracking link when it leaves us.
Nothing after three working days? Email us with your order number.
I want to return something
You have 14 days from delivery to change your mind on unopened tins. Opened tins cannot be returned — they are sealed food products — but anything faulty is covered regardless.
Email us before sending anything back, so we can tell you where.
Something arrived damaged or wrong
Send a photograph with your order number and we will replace it or refund it. You will not need to return a damaged tin.
This is covered by the Consumer Rights Act 2015, opened or not.
Answered already
31 questions, including how much caffeine is too much, when to stop before bed, and what happens if you swallow the saliva.
Before you email
We cannot give medical advice. If you are asking whether caffeine is safe alongside a condition or a medication, a pharmacist can answer that properly and for free — and the NHS limit in pregnancy is 200mg a day. Everything commercial is in the delivery and returns policy, including what happens if an order is late and who pays return postage. Delivery is £2.95, free over £24.99.